Paul stresses that risk and opportunity should be managed within each QMS process, as part of the process approach, and not as a standalone task owned by one person. ISO 9001 does not mandate a technique, so he covers a range that organisations use.

He shows how the turtle diagram, widely used in automotive, can capture risk and opportunity box by box (people, equipment, documentation and support processes), and how a one to five probability and impact scale can rank the results. The standard leaves the choice of ranking method to the organisation.

In this part

Brainstorming, questionnaires, benchmarking, scenarios and workshops
FMEA for product, process, machine and non-production processes
Fault tree analysis, contingency and disaster recovery planning, and feasibility review
Using the turtle diagram to identify risk and opportunity
Ranking risks as high, medium or low

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